Privacy Policy

Last updated: May 2026

1. Introduction

ReconXL ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

Name and email address (when you create an account)
User profile information (including profile images via Clerk authentication)
Contact information if you reach out to us

2.2 Bank Statement Files

When you upload PDF bank statements for conversion:

Files are temporarily stored during processing
Files are automatically deleted within 1 hour of conversion
We do not share your financial documents with third parties
Files are processed securely and only for conversion purposes

2.3 Usage Data

We automatically collect information about your interactions with our service:

IP address and browser type
Pages visited and time spent on each page
Number of conversions and files processed
Device information and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our PDF to Excel conversion service
To authenticate your account and ensure security
To send you service-related notifications and updates
To respond to your inquiries and support requests
To analyze usage patterns and optimize our platform
To comply with legal obligations and enforce our Terms of Service
To detect and prevent fraudulent or unauthorized activities

4. Data Security

We implement robust security measures to protect your personal information and bank statements:

SSL/TLS encryption for data in transit
Secure file processing and temporary storage
Automatic deletion of uploaded files within 1 hour
Regular security audits and updates
Access controls and authentication mechanisms
Compliance with industry security standards

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

Bank statement files are automatically deleted within 1 hour of processing
Account information is retained while your account is active
Conversion history is stored in your account dashboard
You can request deletion of your data at any time

6. Third-Party Services

We use third-party services to facilitate our platform:

Clerk: For user authentication and account management
MongoDB: For secure database storage
External APIs: For email and support communications

These providers are contractually obligated to use your information only as necessary to provide services to us.

7. Your Rights

Depending on your location, you may have the following rights:

Right to access your personal information
Right to correct inaccurate data
Right to request deletion of your account and data
Right to opt-out of marketing communications
Right to data portability

To exercise these rights, please contact us at support@reconxl.com.

8. Children's Privacy

ReconXL is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child, we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@reconxl.com

Website: www.reconxl.com